7-Day Quality Guarantee
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
For confirmed quality issues, we provide one free replacement or exchange.
If the replacement item also has a quality issue, the customer may choose one additional replacement or a full refund.
Returns or refunds are not accepted for non-quality-related reasons after delivery.
Natural variations in jade, gemstones, crystals, wood, pearls, color, texture, pattern or inclusions are not considered defects.
Please include your order number and clear photos of the issue so we can help.
For help with an order, contact auralithjewelry@outlook.com and include your order number.
Messenger: Auralith